Technical Terms

Smart Costa Contracting

Purchasing Sensormatic products and services is simple. When you submit an order for software, for example, Sensormatic’s standard Customer Terms, including any applicable software licensing terms or professional services terms, apply to the order.

The contract is comprised of the following components:

1. Order Form

Your order form contains the commercial terms about the system you are buying, such as identifying the licensed software and any equipment, project scope, duration, quantity, price, and payment frequency. Your order form may be directly between you and Sensormatic, or may be between you and a Sensormatic reseller.

2. Customer Agreement Terms

If you are purchasing directly from Sensormatic, such direct purchasing terms are contained in the Customer Terms Agreement presented below:

Customer Terms

3. Professional Services Agreement

Sensormatic’s provision of non hosted services (such as implementation, configuration, professional, consulting, integration, installation, commissioning or other services) is governed by the terms of the Master Services Agreement presented below:

Master Services Agreement

4. Purchases Through Third Parties

If you are purchasing from a reseller, the reseller may provide you with equipment or professional services under a separate agreement with the reseller.

5. License Terms

Whether purchased through a reseller or directly, the End User License Agreement (EULA, for on premise software) and Terms of Service (TOS, for SaaS) linked below contain the legal terms applicable to your use of any Sensormatic (including ShopperTrak and TrueVUE) software solutions:

6. Supplemental Terms

Certain Sensormatic offerings may have additional terms that apply. These specific terms are set forth in the offer or order form itself, or they may be contained in supplemental terms located at in connection with a particular offering. In the event Sensormatic is providing fire, security or other alarm or other remote monitoring services under the Customer Proposal, such services are governed by additional Supplemental Terms. Customer understands that Sensormatic is not an insurer regarding those services, and that Sensormatic shall not be responsible for any damage or loss that may result from fire safety or security equipment that fails to prevent a casualty loss.

7. Privacy

Privacy is important to us. Sensormatic is committed to protecting personal information in accordance with fair information practices and applicable data privacy laws. Please see our Privacy homepage to access our Privacy Notice, Binding Corporate Rules and Data Processing Addendum.

8. Related Documents and Policies

Your use of the Sensormatic solution may also be subject to the following policies or related documents:

TrueVUE Cloud Third Party Software

Third Party Software Disclosures

To view the open source and third party software information click on the links below:

Vision Works
 Product/Service  OS/Third Party Software Disclosures
VisionWorks 2.3.0  VisionWorks 2.3.0


 Product/Service  OS/Third Party Software Disclosures
Orbit 8  Orbit8- 2.0.7

TrueVUE OnPremise

 Product/Service  OS/Third Party Software Disclosures
TrueVUE OnPremise Enterprise  TrueVUE OnPremise Enterprise
TrueVUE OnPremise Report  TrueVUE OnPremise Report


 Product/Service  OS/Third Party Software Disclosures
IDX-2000 IDX-8000  IDX-2000 IDX-8000 38.18.32
IDX-4000  IDX-4000 41.12_00

Synergy Network Card (SNC)

 Product/Service  OS/Third Party Software Disclosures
Synergy Network Card 101.12..03  Synergy Network Card 101.12..03

Radar People counter

 Product/Service  OS/Third Party Software Disclosures
Radar people counter 1.00.1  >Radar people counter 1.00.1


Below are previous versions of Sensormatic terms:


 Sensormatic Terms  Documents
 Customer Agreement Terms (for orders prior to June 1, 2021)   Customer Terms (Revised 8-30-2019)
 Professional Services Agreement (Revised 8-30-2019)
 License Terms (for orders prior to June 1, 2021)  End User License Agreement (EULA, on Premise)
 Terms of Service (TOS)(SaaS) (Revised 8-30-2019)